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7. Enable continuous improvement and lead change

Key ideas

  • Successful managers identify ways to improve how work is done and implement the necessary changes for this to occur.
  • When the direction of the organisation changes, they lead their team in the direction set.

Overview

In addition to the execution of the day-to-day operational work, managers identify ways for work to be done more effectively and efficiently. While continuous improvement forms part of the accountabilities of all employees, only managers are authorised to change the organisation's systems of work. When changes are required, it is the manager who creates the environment to enable the change to occur.

Change initiatives affecting the manager's work area may also arise from elsewhere in the organisation. Managers are also accountable for ensuring their area aligns to the requirements of the organisational change.

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Access member downloads for Enable continuous improvement and lead change including:

  • Barriers to continuous improvement
  • Enabling continuous improvement
  • Leading change
  • Understanding resistance to change
  • Tools and resources - Leading change checklist
  • Tools and resources - Change management action plan template
  • Tools and resources - Change management communication plan template
  • Tools and resources - Change management systems of work plan template
  • Tools and resources - Change management training plan template
  • Tools and resources - Change management people resourcing plan template

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