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5. Build workforce capability

Key ideas

  • Organisations are made up of people. People create the organisation's products and services both through design and production. People sell the organisation's products and services either directly or indirectly. People manage the infrastructure of the organisation including its physical, financial and people assets. Having a holistic and integrated workforce capability strategy is therefore essential for business success.


Building workforce capability is not just about training. It requires a holistic and integrated approach so that an organisation's people capability requirements are met for both the short term and long term.

Workforce capability issues will vary from organisation to organisation. They will also vary within organisations - there may be different issues depending on location, division, job group, age profile or gender mix. It may depend on whether the organisation is expanding or contracting.

While workforce capability issues vary from organisation to organisation they will usually focus on five main issues:

  • How do I attract people to this work?
  • How can I retain the skills I have?
  • How can I build the capability of my team(s)?
  • How do I remove excess resource or poor job fits appropriately and fairly?
  • How do I know I am managing my workforce effectively?

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Access member downloads for Build workforce capability including:

  • What is workforce capability?
  • Creating a workforce capability strategy - overview
  • Strategic workforce planning - identifying critical issues
  • Strategic workforce planning - determining strategic options
  • Creating an employment brand
  • Managing critical positions
  • Managing excess employees
  • Fair pay
  • Bonus systems
  • Talent identification and development
  • Creating a skills program
  • Tools and resources - Career conversations guide for employees
  • Tools and resources - Career conversations guide for the manager once removed
  • Tools and resources - Critical position identification form
  • Tools and resources - Critical position summary
  • Tools and resources - Example cultural change strategy
  • Tools and resources - Example of employer branding material Sydney Water
  • Tools and resources - Example of how to determine your employer brand Sydney Water
  • Tools and resources - Example - Organisational skills program document- design principles, accountabilities and authorities
  • Tools and resources - Retention risk assessment
  • Tools and resources - Safety improvement strategy

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