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2. Understand and respect the role of others

Key ideas

  • Organisations have extensive networks of people working together and unless there is a clear understanding of the accountabilities and authorities of other roles and a strong understanding of the legitimate nature of these working relationships, work will be inefficient and conflict can occur.
  • Successful managers understand and respect the role of others.


Managers do not work alone, they have working relationships with their own direct team and their own manager. They also work across teams, with other managers and with people in specialist roles. They work in the context of a working organisation.

For an organisation to work effectively managers must not only understand their own role and that of their direct reporting team, they need to understand the legitimate and complementary role of others in the organisation.

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